Awesome Vape Store has a clear and concise refund policy to ensure our customers have a hassle-free shopping experience. If you are not satisfied with your purchase, you may return it within 15 days of receipt for a refund or exchange. To be eligible for a refund, the item must be unused and in its original packaging.
We do not accept returns on open/used disposables, broken/empty products. Additional non-returnable items include downloadable software products and gift cards.
If you want to complete the return of a specific item, we will require proof of purchase.
Partial Refund Policy
There are certain circumstances in which you only get partial refunds, if applicable.
Any item that is damaged or has missing parts, for which we are not responsible.
Any item that you have returned more than 15 days after the delivery and later found it cannot be used.
The Procedure of Refund (If Applicable)
After we receive the return, we will send you an email to notify you of what we have received and the approval or rejection of your refund. If the refund is approved, then your refund will be processed within a certain number of days. If you have not received your refund, first check with the bank as well as your credit card company. Finally, contact us at firstname.lastname@example.org.
Things to Remember
You may get a refund only on regular priced items. We do not give refunds on sale items.
Only damaged or defective items get replaced.
If an item marked as a gift when you bought and shipped to you directly, you’ll receive a gift credit for the value of the return.
Please note that the handling fees and shipping charges are non-refundable. We also reserve the right to refuse a refund if the returned item is damaged or used. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you need detailed information about returning an item, please contact our customer service team by phone or email. We will provide you with instructions and a return label on how to return your item. Once we receive the item you have returned, we process the exchange or refund within 7 to 10 business days.
Thank you for choosing the Awesome Vape Store for your vaping needs.
Awesome Vape Store
20118 N 67th Ave, 300-128, Glendale AZ 85308, United States